These Terms of Service ("Terms") govern your use of the Brainn Network website and services. By accessing or using our services, you agree to be bound by these Terms.
Acceptance of Terms
By accessing, browsing, or using the Brainn Network website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
Eligibility
You must be at least 18 years old or have parental consent to use our services. By using our services, you represent and warrant that:
- You have the legal capacity to enter into these Terms
- All information you provide is accurate and complete
- You will comply with all applicable laws and regulations
- You have not been previously suspended or banned from our services
Description of Services
Educational Services
Brainn Network provides online photography and videography education services, including:
- Structured courses and training programmes
- Educational materials, videos, and resources
- Instructor feedback and support
- Certificates of completion for qualified courses
- Community forums and student interaction platforms
Service Availability
We strive to maintain continuous service availability, but we do not guarantee uninterrupted access. Services may be temporarily unavailable due to:
- Scheduled maintenance and updates
- Technical difficulties or system failures
- Force majeure events beyond our control
- Legal or regulatory requirements
User Registration and Accounts
Account Creation
To access certain services, you must create an account by providing:
- Accurate and complete personal information
- A valid email address
- A secure password
- Any additional information required for course enrollment
Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorised use
- Updating your information to keep it current and accurate
Payment Terms
Course Fees
All course fees are displayed in Australian Dollars (AUD) and include GST where applicable. Payment terms include:
- Full payment required before course access is granted
- Accepted payment methods: credit card, debit card, PayPal
- Prices may change without notice for future enrollments
- No hidden fees or additional charges unless specified
Billing and Invoicing
For ongoing subscriptions or payment plans:
- Automatic billing on the agreed schedule
- Email notification of upcoming charges
- Ability to update payment methods through your account
- Immediate suspension of services for failed payments
Intellectual Property Rights
Our Content
All content provided through our services is protected by intellectual property laws:
- Course materials, videos, and educational content
- Website design, graphics, and user interface
- Brainn Network trademarks and branding
- Proprietary teaching methodologies and curricula
User License
We grant you a limited, non-exclusive, non-transferable license to:
- Access and use course materials for personal education
- Download materials for offline study (where permitted)
- Participate in community discussions and forums
Restrictions
You may not:
- Copy, distribute, or share course materials with others
- Use our content for commercial purposes
- Reverse engineer or attempt to extract source code
- Remove copyright notices or attribution
User-Generated Content
When you submit content (assignments, forum posts, etc.), you:
- Retain ownership of your original content
- Grant us a license to use it for educational purposes
- Warrant that you have the right to submit the content
- Agree it does not infringe on third-party rights
User Conduct and Prohibited Activities
Acceptable Use
You agree to use our services in a manner that is:
- Legal and compliant with all applicable laws
- Respectful of other users and instructors
- Consistent with the educational purpose of our platform
- In accordance with community guidelines
Prohibited Activities
You may not:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit harmful or malicious code
- Attempt to gain unauthorised access to our systems
- Harass, abuse, or threaten other users
- Share account credentials with others
- Use our services for spam or commercial solicitation
Refund Policy
Refund Eligibility
Refunds may be available under the following conditions:
- Request made within 14 days of course purchase
- Less than 25% of course content has been accessed
- No certificates have been issued
- Technical issues preventing course access (our fault)
Refund Process
To request a refund:
- Submit a request through our contact form
- Provide your enrollment details and reason for refund
- Allow 7-14 business days for processing
- Refunds will be processed to the original payment method
Non-Refundable Items
The following are not eligible for refunds:
- Completed courses with issued certificates
- Digital downloads that have been accessed
- Services used beyond the refund eligibility period
- Third-party services or materials
Limitation of Liability
Disclaimer of Warranties
Our services are provided "as is" without warranties of any kind. We disclaim all warranties, including:
- Implied warranties of merchantability
- Fitness for a particular purpose
- Non-infringement of third-party rights
- Uninterrupted or error-free service
Limitation of Damages
To the maximum extent permitted by law, we shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages exceeding the amount paid for our services
- Actions of third parties or force majeure events
Termination
Termination by You
You may terminate your account at any time by:
- Contacting our customer support
- Following account closure procedures
- Note: Termination does not entitle you to refunds
Termination by Us
We may terminate or suspend your account for:
- Violation of these Terms
- Fraudulent or illegal activity
- Non-payment of fees
- Abuse of our services or staff
Effect of Termination
Upon termination:
- Your access to services will be immediately suspended
- You lose access to course materials and content
- Certain provisions of these Terms will survive
- You remain liable for any outstanding fees
Governing Law and Dispute Resolution
Applicable Law
These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.
Dispute Resolution
Any disputes arising from these Terms will be resolved through:
- Good faith negotiation as the first step
- Mediation if negotiation fails
- Arbitration or court proceedings in New South Wales
- Australian Consumer Law protections remain applicable
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon:
- Posting the updated Terms on our website
- Email notification to registered users
- Prominent notice on our platform
Continued use of our services after changes constitutes acceptance of the new Terms.